Privacy Policy
Effective Date: October 10, 2025
Website: bigrockfarm.com
Contact: info@bigrockfarm.com
Big Rock Farm (“Big Rock Farm,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what we collect, how we use and share it, and the choices you have. It applies to information we collect through our website, forms, emails, and other interactions related to tours, events, and bookings.
1) Information We Collect
A. Information you provide directly
Inquiry & booking details: name, email, phone, event type, date(s), guest count, vendor preferences, and any messages you submit.
Contract & payment coordination: billing contact and limited payment-related notes (we do not store full payment card numbers on our systems).
Communications: email correspondence, call notes, and feedback.
B. Information collected automatically
Usage data: IP address, device type, browser, operating system, pages viewed, referral URLs, timestamps.
Cookies/Similar tech: session cookies for site operation, preference cookies to remember settings, and analytics cookies to understand site performance.
C. Information from third parties
Vendors and platforms: analytics providers, form processors, and scheduling tools that collect data on our behalf under contract.
2) How We Use Your Information
We use personal information to:
Respond and provide services: answer inquiries, schedule tours, prepare proposals, manage bookings, and coordinate event logistics.
Operate and improve the site: monitor performance, debug issues, and enhance user experience.
Communicate: send confirmations, updates, and service-related notices; send marketing emails if you opt in (you may unsubscribe at any time).
Security and compliance: detect and prevent fraud or misuse, enforce our terms, and meet legal obligations.
3) Cookies and Tracking
We use cookies and similar technologies to run the website, remember preferences, and measure performance. You can control cookies through your browser settings; if you disable some cookies, portions of the site may not function properly. We do not respond to “Do Not Track” signals at this time.
4) How We Share Information
We do not sell personal information. We may share information with:
Service providers (e.g., web hosting, analytics, email, form processors) who process data under confidentiality and data-protection obligations.
Professional partners at your request (e.g., connecting you with a preferred vendor).
Legal and safety recipients when required by law, regulation, or to protect rights, safety, and property.
We do not disclose personal information for cross-context behavioral advertising without your consent.
5) Data Retention
We retain information only as long as necessary for the purposes described above or as required by law. In general:
Inquiry and tour records: up to 24 months after last interaction.
Executed contracts and booking records: up to 7 years for accounting and legal purposes.
Analytics data: typically 26 months, per provider defaults.
When no longer needed, data is deleted or de-identified.
6) Security
We use administrative, technical, and physical safeguards designed to protect personal information (e.g., encrypted transport, access controls). No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7) Your Choices and Rights
Access/Update/Delete: You may request access to, correction of, or deletion of your personal information, subject to legal limits.
Marketing preferences: You can opt out of marketing emails at any time via the unsubscribe link or by contacting us.
Cookie controls: Manage cookie settings via your browser.
Where applicable law provides additional rights (e.g., California, Colorado, Virginia, EEA/UK), we will honor those rights upon verified request.
How to exercise your rights: Email info@bigrockfarm.com with your request and enough information to verify your identity. We aim to respond within 30–45 days.
8) Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has provided us information, contact info@bigrockfarm.com to request deletion.
9) International Transfers
Our website is operated in the United States. If you access it from outside the U.S., you understand that your information may be processed in the U.S., where laws may differ from those in your country.
10) Third-Party Links
Our site may link to third-party websites. We are not responsible for their privacy practices. Review their policies for details.
11) Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised version with an updated “Effective Date.” Your continued use of the site after changes indicates acceptance.
12) Contact Us
Questions, concerns, or requests?
Email: info@bigrockfarm.com